Return/Cancellation Policy

 

Shipping Policy

We typically deliver within 3 to 5 business days throughout India. In most cases, orders arrive within the expected time frame, but in some remote areas, it may take slightly longer. Rest assured, we’re committed to delivering your order as swiftly as possible.

Phone/Laptop Skins: We will ship orders within 24 hours. Rest assured, as soon as your order is on its way, we’ll keep you updated with the tracking details.

P.S.: In case any of the freebies were not selected during the order process, we will not be including it in the shipment. In case your selected freebie is not in stock, Layers reserves the right to include another color/exclude it as per availability. Please note that free items are not eligible for returns or replacements.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking ID. You can use this ID to follow your order’s journey on our logistics partner’s website or simply click here and enter your order details for easy tracking.

 

Cancellation Policy

You can cancel your order online from your Layers account before it is ready for shipment. Log in using your registered email address and check your order details under 'My Orders'. Cancellations aren’t possible once order has been shipped or accepted during delivery.

Refunds are automatically initiated to the original payment source upon order cancellation and typically reflect within 5 to 7 business days, depending on your payment provider.

Exchange Policy

Once an order is placed, changes to the color or item selected cannot be made. However, you may cancel the order online before it is shipped and place a new one as per your preference. Please note, cancellations will not be possible once the order has been shipped.

Refund Policy

At Layers, we strive to ensure the satisfaction of our customers. However, we do not offer refunds once a sale has been completed and the product has been successfully delivered.

Please note, refunds are not available for reasons related to appearance, feel, or personal quality preferences. In cases where the product is faulty or damaged, we will offer a replacement.

 

Replacement Policy

If you experience any issues, we’re here to help! Please review our policy below regarding returns and replacements.

For Mobile/Laptop Skins:

If you notice a manufacturing issue with your mobile skin, you can request a replacement within 3 days of delivery.

For Anarc:

If you notice a technical issue with your smartwatch, you can request a replacement within 7 days of delivery. We’ll send out a fresh one after a quick check. If there’s no issue found, we’ll return your original unit.

Click here to submit your request for replacement.

If you raise a claim after 7 days but still within the warranty period, we’ll test it and replace it with a comparable unit if needed. And if your model is out of stock, we’ll offer an equivalent alternative, keeping your warranty intact based on the original purchase date.

 

Damaged or Incorrect Deliveries

If your smartwatch arrives damaged, is the wrong item, or is missing accessories, please let us know within 24 hours of delivery. Just shoot us an email with your order ID and some pictures/videos of the product, and we’ll get it sorted out.

If your packaging looks tampered with or damaged, it’s best to refuse the order upon delivery.

Reporting Damage

If your item arrives damaged, hit us up within 24 hours of delivery. Unfortunately, we can't consider reports that come in after this window. To keep things smooth, we recommend recording an unboxing video before you dive in. This video acts as proof in case of any damage, making the claims process easier.

 

 

Warranty

Your Anarc Smartwatch comes with a 1-year limited warranty starting from the date of delivery, regardless of usage. 

If you experience any issues with your smartwatch, simply reach out to us, and we’ll help troubleshoot or arrange for repair/replacement under warranty.

How to Claim Warranty

1.Contact Us:
Email: support@layers.shop 

Whatsapp: +91 98211 41699

2.Follow Instructions: Our support team will guide you through troubleshooting and the next steps if a return is necessary.

What’s Covered:

• Manufacturing Defects: Any defects in materials or workmanship identified during the warranty period will be eligible for a replacement.
• Non-Responsive Device:  If your watch remains unresponsive despite following the recommended troubleshooting steps, it may qualify for a replacement, subject to assessment.

What’s Not Covered:

• Physical Damage: Scratches, dents, or damage from accidents or mishaps.
  
  
• Normal Wear and Tear: Signs of regular usage or aging.
  
  
• Unauthorized Repairs: If third-party technicians have tampered with your device.
  
  
• Misuse or Accidents: Damage due to misuse, accidents, or exposure to liquids, extreme temperatures, or pests.
  
  
• Unauthorized Modifications: Alterations or modifications to the watch without permission.
  
  
• Serial Number Tampering: Devices with removed or defaced serial numbers.
• Battery Issues: We address battery performance issues through firmware updates (excluding normal wear and capacity reduction over time).
• Software Troubles: Firmware updates cover most UI, firmware, accuracy, and app-related issues, which are typically resolved remotely.
  

How to Claim Warranty

If something’s gone wrong and you think it’s covered, just reach out to our friendly customer support team within the warranty period. Here’s what we need:

• Your original purchase receipt.
• A quick description of the issue.
• A couple of images showing what’s going on.
  
  To claim your warranty, simply click here or shoot us an email at support@layers.shop. 

We’ll take a look at what’s going on and help you with the next steps! To keep things smooth, we recommend recording an unboxing video before you dive in. This video acts as proof in case of any damage, making the claims process easier.

For return shipping (Anarc):

In most cases, we’ll arrange a return pickup for you. However, if your pincode isn’t serviceable, we’ll provide an address for you to ship the product back to us. We recommend using a trusted courier to ensure your Anarc gets to us safely. Please note, the shipping cost will be covered by you in this case.

Snapmint Payment Plan Terms

We’ve partnered with Snapmint to offer flexible payment options, making it easier for you to own the products you love. Here’s a quick overview of how the Snapmint payment plan works:

- Snapmint’s payment plan is available to eligible customers at checkout based on Snapmint's criteria.

- Eligibility may depend on your credit profile and prior payment history with Snapmint.

- You may be required to make a small down payment at the time of order placement to activate the Snapmint payment plan.

- The remaining balance is split into EMIs that can be paid over 3/6 months.

- Certain EMI options may offer 0% interest, while others may carry a nominal interest rate. Interest terms, if applicable, will be clearly specified at checkout.

- Snapmint EMIs are automatically debited from your registered bank account, credit card, or wallet as per the schedule.

Note:  If you cancel your order or initiate a return, any refunds will be processed according to their policy. Snapmint may adjust or terminate remaining installments depending on the refund amount.