Refunds/Cancellations/Shipping Policy

PRODUCT DISCLAIMER

All images on the website are enhanced during post production process, actual product colours may vary. 

RETURNS

All returns must be postmarked within 3 days of the purchase date. All returned items must be new and in an unused condition.

RETURN PROCESS

To return an item, please email customer service at support@layers.shop with a clear video that shows the product’s defects along with your Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 3 working days upon receipt of the product by our team.

REFUNDS

We do not offer refunds after orders have been shipped. In the case of a defective product, we only offer replacements. Please email us at support@layers.shop with a clear video that shows the product’s defects along with your Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 3 working days upon receiving the product by our team.  

SHIPPING

We will ship your order within 24-48 hours and you will get a tracking link over Email and SMS. 

CANCELLATIONS

Orders can't be cancelled once its shipped, you can cancel the order before it is shipped by visiting the my account page .

QUESTIONS

If you have any questions, please contact us at: support@layers.shop

Layers will not stand liable for any changes of any damage caused by the customer to the product.